AT&T Needs To Get Their Act Together
AT&T Corporate Center
AT&T has got me wound up again. I’ve been a customer of theirs for quite sometime (since my Bellsouth Mobility DCS phone… who was acquired by Cingular, who was acquired through AT&T), and for the most part I haven’t had any complaints.
Now, between them and Wirefly, I’m hot. I upgraded my BB Pearl to a BB Curve through Wirefly a few months ago. First error was on Wirefly’s system. They signed me up for multiple services I did not request. I contacted them and they canceled them. Then when my order was canceled and reordered (my second line was not ready to be upgraded yet), they once again placed these services on my account.
I couldn’t get far with Wirefly, and finally got in touch with AT&T. They supposedly corrected it and credited me like $100 or so. Well, now my bill is all screwed up again. I think it’s Wirefly acting up, I don’t care. I don’t have the time or money to play their games.
When and if I get some resolution, I’ll let you know. But right now, I’m hotter than a $2 hooker on a Navy ship 9 months out to sea. The recession has been kicking my arse, and they want to keep playing games to collect extra money.
Those services? Free 7PM-7AM calls (don’t need em, basic free nights and weekends works for me), Push To Talk (I have no one to PTT with), TeleNav GPS (I have a Magellan GPS & Google Maps, I’m set), Roadside Assistance (AAA, check), Messaging Limited (when I am supposed to have Family unlimited, so an extra $48 on my bill).
If I don’t get any final resolution, they can keep their damn service. I’ll take my hard earned money elsewhere, to a company that’ll appreciate it.
